Learn how to use four simple negotiation questions to arm yourself for successful negotiations!
This highly interactive course is NOT your textbook negotiation class - it focuses on the negotiation process between a third-party payer and a collision repair facility! Collision Advice’s approach focuses on using four negotiation questions to build a strong, fact-based negotiation position that makes it difficult for third-party payers to refuse.
The four negotiation questions are:
- Is it required?
- Is it included?
- Is there a pre-determined time?
- If not, what is it worth?
This program includes:
- How to build trust, respect, and credibility with vehicle owners and bill payers
- “Seek to understand, then to be understood!”
- How to deal with “No one else charges for that!”
- How to build and present negotiation tools to help get paid for not-included operations
- Understanding the role of emotions in negotiations
- How to explain “why now” and how to tell your story
As takeaways from this course, you’ll receive many pre-packaged negotiation tools that you
can immediately use, as well as several other tools to help you successfully negotiate with
third-party payers.
Location:
BASF Corporate
26701 Telegraph Road
Southfield, MI 48033
Class Schedule:
7:30 Check-in and Continental Breakfast
Class starts promptly at 8 am and will finish by 5 pm
Cancellation Policy
Class space is limited so if you are not able to attend your course series, please let us know as soon as you can so we can allow another shop on the waitlist to attend.