This two-day training program combines the powerful, experiential teachings of Mike Jones of Discover Leadership Training with the collision industry knowledge of Sheryl Driggers of Collision Advice.

Newly-trained Game Changers are people who:

• Understand the difference between customer service and creating an EXTRAORDINARY customer experience
• Identify a guest's or customer's DiSC style and demonstrate how to best communicate with that individual
  
• Positively transform every relationship and situation by accepting Personal Responsibility
• Responsively listen
• Set positive outcomes
• Have a growth mindset and understand the need to get outside their Comfort Zone
• Focus on building the relationship with the guest whether on the phone or in person
  
• Deliver Personalized, Competent, Convenient, and Proactive service from setting appointments and drop-offs, throughout the repair process to final delivery.

The program fee includes lunch on both days, workbooks, and a completion certificate.

Class Schedule:

May 14 - 8 am to 5 pm
May 15 - 8 am to 5 pm

Class Location:
Location to Be Determined