I'm always asked what books I recommend reading. As an avid reader, I've compiled my recommended reading list for you. I've linked everything to Amazon so you can purchase the books easily and I can continue to read and recommend more books.
Here you go:
|Lead... for God's Sake|
Provide world-class customer service.
|Moments of Truth||Raving Fans|
|First Break All the Rules||The Speed of Trust|
Inspiration. Challenge. Courage. Change.
|The Five Temptations of a CEO||Matsushita Leadership|
|The One Minute Manager Meets the Monkey||The One Minute Manager|
Model your own success after one of the greats.
|Good to Great: Why Some Companies Make the Leap...And Others Don't||The Toyota Way: 14 Management Principles from the World's Greatest Manufacturer|
SALES AND MARKETING
Approaches and pitfalls in the ongoing process of creating customers
|Driving Loyalty: Turning Every Customer and Employee into a Raving Fan for Your Brand||Raving Fans: A Revolutionary Approach To Customer Service|
Guiding and directing the people around you
Find the passion and practicality necessary for any new venture
|The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It|
Thoughts determine action.
|As a Man Thinketh||God's Psychiatry|
|The Millionaire Mind||The Richest Man in Babylon|