This two-day training program combines the powerful, experiential teachings of Mike Jones of Discover Leadership Training with the collision industry knowledge of Sheryl Driggers of Collision Advice.

Newly-trained Game Changers are people who:

• Understand the difference between customer service and creating an EXTRAORDINARY customer experience
• Identify a guest's or customer's DiSC style and demonstrate how to best communicate with that individual
  
• Positively transform every relationship and situation by accepting Personal Responsibility
• Responsively listen
• Set positive outcomes
• Have a growth mindset and understand the need to get outside their Comfort Zone
• Focus on building the relationship with the guest whether on the phone or in person
  
• Deliver Personalized, Competent, Convenient, and Proactive service from setting appointments and drop-offs, throughout the repair process to final delivery.

The program fee includes lunch on both days, workbooks, and a completion certificate.

Class Schedule:

March 26 - 8 am to 5 pm
March 27 - 8 am to 5 pm

Class Location:
The Outlet
2477 S. State Rte 157 Suite B
Edwardsville, IL 62025

Closest Airports

St. Louis Airport - 20 miles away

Nearby Hotels

Holiday Inn
1000 Plummer Dr.
Edwardsville, IL 62025
Registration Link

Townplace Suites by Marriott
6101 Center Grove Rd.
Edwardsville, IL 62025
Registration Link

Hampton Inn and Suites
5723 Heritage Crossing Drive
Glen Carbon, IL 62034
Registration Link