Mike Anderson shares insights gleaned from traveling over 300 days a year working with hundreds of shops, OEM’s, software companies and his own personal experiences. He’ll discuss moving to a four-day work week, trends with OEM insurance, OEM certifications, and DRP versus non-DRP. Find out what ESG is and how it may impact our industry, trends on customer pay repair orders and why it is CRITICAL to build a relationship with the vehicle owner. Speculate on what the future holds for Innovation in scheduling and how AI may impact that. In addition, Mike will share his latest state-by-state Average labor hours per RO and per labor category.

Date:
July 25, 2024

Time:

3:00 pm - Doors open

4:00 pm - Food

5:00 pm - Presentation Begins

9:00 pm - End time

Parking Lot:

Daniels Hall (U508)
Cape Fear Community College
411 N. Front St. 
Wilmington, NC 28401

Location:

Union Station Building 5^th Floor – Daniels Hall
502 North Front Street
Wilmington NC 20841